Overview
Vestrill AI Consulting ("Vestrill," "we," "us," or "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using our services or engaging with us by phone, SMS, or web form, you agree to the practices described in this policy.
Information We Collect
We may collect the following categories of information:
- Contact Information — Name, phone number, email address, and physical address provided when you contact us or submit a form.
- Call Data — When you call a business we support, an AI-assisted voice system may answer and collect information about your service request, including the nature of the issue, urgency level, and your location for dispatch purposes.
- SMS Communication Records — If you receive a confirmation or follow-up text message, we retain a record of that communication.
- Usage Data — Basic website analytics including pages visited, time on site, and referring source. No personally identifiable information is tied to this data.
How We Use Your Information
Information collected is used solely for the following purposes:
- To confirm and communicate the status of a service request or appointment
- To route your request to the appropriate service provider or technician
- To follow up via SMS after an inbound call, when you have initiated contact
- To improve the quality and accuracy of our automated systems
- To fulfill contractual obligations to our business clients
We do not use your information for unsolicited marketing. We do not sell, rent, lease, or share your personal information with third parties for their own marketing purposes.
SMS Messaging & Consent
Vestrill and the businesses we support may send SMS messages to individuals who have initiated contact by phone. By calling a business that uses Vestrill's automated systems, you provide implicit consent to receive a follow-up confirmation message related to your service request.
- Message frequency is low — typically one confirmation message per service interaction.
- Message and data rates may apply depending on your mobile carrier.
- To opt out of future SMS messages, reply STOP at any time.
- To request help, reply HELP or contact us directly at the address below.
We do not send unsolicited SMS messages. We do not send SMS to individuals who have not first contacted us.
Data Sharing
We do not sell your personal information. We may share data only in the following limited circumstances:
- Service Providers — Third-party platforms that power our infrastructure (such as Twilio for SMS, Airtable for data logging, and Bland.ai for voice AI) may process data on our behalf. These providers are contractually prohibited from using your data for their own purposes.
- Business Clients — Information collected during a service interaction is shared with the specific business you contacted, for the purpose of fulfilling your request.
- Legal Requirements — We may disclose information if required by law, court order, or government request.
Data Retention
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Call logs and SMS records are retained for a maximum of 12 months unless a longer retention period is required for legal or billing purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us using the information below.
Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: